| When was the last time you took a real good look
at your e-mail communication? Are you sure you are getting your
point across? Are you communicating in the most effective way
possible and maintaining a strong sense of Email etiquette? Email
effectiveness and etiquette – what powerful tools that we
can use to add immeasurable value to our day-to-day business communication.
Email Basics:
Practical Tips to Improve Team Communication by Kristin J. Arnold
(QPC Press, $6.95) will benefit your entire team – from
valued staff members through the executive levels. Arnold, author
of the acclaimed book Team Basics: Practical Strategies for
Team Success, explains everything you need to know about email,
from getting your team to agree on how to use email, to writing
messages (what does it mean to be “skimmed,” and
how can you avoid this fate?), editing (sorry, spelling counts
– and formatting is more important than you might think),
attachments, addressing your email, and dozens of tips to keep
your inbox clutter-free.
Email Basics also provides
extensive lists of acronyms and emoticons. A handy index lets
the reader quickly find an answer to any pressing email problem.
About the Author:
Kristin J. Arnold, CPCM helps corporations,
government and non-profit teams achieve extraordinary results.
With years of team-building and facilitation experience, Kristin
specializes in coaching executives and their leadership, management
and employee teams to be extraordinary. An accomplished author
and editor of several professional articles, books and audiocassette
tapes, as well as a featured columnist in The Daily Press, a
Chicago Tribune newspaper, Kristin is regarded as an expert
in team development, facilitation and process improvement techniques.
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