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Process Improvement Teams
 
description

Is there something in dire need of fixing, but you’re not sure how to tackle the problem? You may not even be sure of where or how to start looking for the problem.

This workshop is specifically designed to provide your teams with the skills and knowledge to systematically look at work processes, analyze them for “added value” and eliminate waste from the processes.
 
learning objectives To enable participants to start a process improvement team, focusing on:
  • defining a problem
  • analyzing the problem for root causes
  • developing a solution
  • implementing and monitoring the action plan
 
workshop approach Facilitative in style, modeling the behaviors and tools for a well-run problem-solving meeting. Content reinforced with printed material
 
who should attend Novice team leaders, members, or facilitators who need basic technical skills on how to continuously improve their work processes.
 
size: max/min 20 maximum/12 minimum
 
prework required All participants must complete a web-based pre-workshop questionnaire
 
duration Two days
 
sample outline What Every Team Needs to Know
  • Maintain Communications
  • Fix Obvious Problems
  • Look Upstream
  • Document Progress and Problems
  • Monitor Changes
The Quality Improvement Process - The Scientific Approach
  • Understand the Problem
  • Collect Meaningful Data
  • Analyze the Data for Root Causes
  • Develop Appropriate Solutions
  • Plan and Make Changes - Shewart's PDCA Cycle
Meeting for Success
  • Team Composition and Roles
  • Agendas
  • Meeting Outcomes and Objectives
  • Ground Rules
  • Meeting Minutes
  • Stages of Team Growth
  • Interventions
The Basic Process Improvement Tool Box
  • Brainstorm
  • Multivote
  • Data Collection Plan
  • Flowchart
  • Cause and Effect Diagram
  • Check Sheet
  • Survey
  • Pareto Chart/Analysis
  • Trend Chart
  • Force-Field Analysis
  • Action Plan
  • Team Presentation
 
learning assessment One month after the workshop, all participants will complete a follow-on, web-based questionnaire to gauge learning and application to the workplace.
 
Contact us for more information about Process Improvement Teams
 
     
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