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Manager, Quality & HR, Technical Services Division,
Caterpillar, Inc. |
"I've been
through this process many times. I believe this was one of the
best ever. One thing that really helped was the way you modified
your process and terminology to meet our experience and culture.
In terms of what you contributed, I am positive that your effort
was by far the best "Value."
The process you brought and the techniques you used to work us
through the process were just excellent. We accomplished a lot
in a short amount of time. You also were super at summarizing
the results and getting the meeting output back to us in a very
minimal time. That was very important to us."
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Program Manager
US Naval Air Systems Team
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"The teambuilding provided to our leadership team by Kristin
Arnold was tremendous! She quickly focused on our specific needs
and guided us to produce positive results. Her training skills
are top-notch, her enthusiasm infectious, and she easily turned
our skeptics (including me) into teambuilding advocates! It was
the unanimous opinion of our team that Kristin's course was the
best training experience in recent memory.....we're still raving
about it a year later!"
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Achieving Operational Excellence Team Member
Baltimore Gas & Electric
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"As usual, your role in helping us to focus on a number of
critical and tedious components was invaluable. Trust that regardless
of where you travel, you've left a lasting impression here at
BGE!"
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Executive Director, Downtown Hampton Development Partnership |
"Your skill at facilitating the process and helping us to
tangible outcomes is quite remarkable. Getting such diverse interest
groups to agree on key action items is well worth the time, effort
and expense. We've identified the things that need to be done
immediately, we have a clear path for future action and we've
been able to implement many things that just seem like the right
thing to do at this time. We couldn't have done any of this without
your superb leadership and guidance through the process."
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TQM Director,
Hershey Foods Corporation
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"The approach and techniques you used added a new twist to
our traditional meeting format. I think you have set new standards
and expectations for our future get-togethers."
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Director of Specifications
Smith, Hinchman & Grylls
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"Kristin demonstrated that she is a pro at her business.
She was there when guidance was needed, and listened to the panel
do its own thing when it was not. Essentially, she helped us to
come to an understanding of what we each thought we knew, to find
out what we really knew, and to get it all out of us and into
discussible form. She set the rules of procedure and she kept
intellectual order. And in doing so she demonstrated mastery of
both the tools of her trade and the human processes to which they
apply."
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Executive Director, Chesapeake Bay & Bridge Tunnel |
"I heard several nice comments from commission members and
staff about you and the way you conducted the planning session.
I was very pleased with the session and the open discussion we
had. Many thanks!"
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Partner
Dyer, Ellis & Joseph |
Her keen ability to understand and analyze issues and concerns
is fully complemented by years of "roll-up-your-sleeves"
problem solving. This extensive background allows her to anticipate
your needs and quickly tailor an approach to make progress toward
real solutions and key objectives. Although well-versed in strategic
planning and quality management principles, she avoids getting
mired in the hype and lingo of the current reengineering rage.
She is an exceptionally adept facilitator and trainer who instills
a high level of comfort and confidence with whomever she works."
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Navigation Center
NASA Langley Research Center
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"I thought you did a masterful job last week under very difficult
conditions. You earned every penny and then some."
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Regional Vice President, Covenant Care, Inc. |
"Kristin, You are truly awesome! I really appreciate the
coaching; you give a great perspective on things. I appreciate
your commitment to my success, and appreciate the opportunity
to call you for more stimulating conversation. You might be interested
to know that the [team members] were 'stoked' about the meeting
and I have gotten emails from some of the folks that the team
leader has taken the bull by the horns to get the fulfillment
piece together. It was a great meeting."
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