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Email Basics: What
Small Businesses Want to Know
Excerpted from Email Basics by Kristin
J. Arnold |
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| Email can be more efficient and effective
method to communicate within a small business. Watch out for those
who: |
- Continuously hover/work their email
- Use email for everything
- Hide behind email
- Stir up trouble
- Don’t comply with the “ground
rules” for effective email.
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| Problem is, most companies (not just small
businesses) haven’t set a policy for the effective use of
email. We give them a great tool, but no training nor guidance. |
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| Email Basics follows a “process structure”
starting with some basic ground rules that can be discussed/agreed
on as “company policy.” |
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- Write your message
- Edit your message
- Attach a file
- Address your message
- Manage your inbox
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| Some additional key ideas: |
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- Use a meaningful subject line
- Tell the reader what you want clearly
and succinctly
- Keep a history of what’ being
said (either through a message “thread” or by
saving the emails…)
- Limit attachments (especially if you
are linked on a plain old telephone service (POTS)
- Use a signature file – different
ones for different occasions!
- Always edit
- Always check your spelling
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